Terms of Service

Welcome to ViralCart ZA (operating as "ViralCart (Pty) Ltd", referred to as "we", "us", "our", or "ViralCart ZA"). Our website is accessible at https://theviralcart.shop (the "Site").

By accessing, browsing, or placing an order on our Site, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our Returns & Refunds Policy. If you do not agree with any part of these Terms, please do not use our Site or place an order.

These Terms constitute a binding agreement between you (the "Customer") and ViralCart ZA, governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act").

"Product(s)" means any item listed for sale on our Site.

"Order" means a request by you to purchase Products through our Site.

"Supplier" means a third-party South African business that fulfils Orders on our behalf via dropshipping.

"PayFast" means PayFast (Pty) Ltd, our payment gateway service provider.

"Delivery" means the physical handover of Products to you or your nominated recipient at the delivery address.

You may use our Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable South African or international law
• Attempt to gain unauthorized access to our systems, customer data, or supplier data
• Use automated scripts (bots, scrapers) to extract product data, pricing, or customer information
• Place fraudulent orders or use stolen payment credentials
• Reproduce, copy, or resell our product descriptions, images, or content without permission
• Submit false, defamatory, or malicious reviews

We reserve the right to refuse service, terminate accounts, and cancel orders at our sole discretion if we believe you have violated these Terms.

You do not need to create an account to place an order — checkout is available as a guest. However, certain features (order tracking, referral program, broadcast notifications) require you to provide your name, email address, phone number, and delivery address.

You are responsible for ensuring the information you provide is accurate and up to date. We are not liable for failed deliveries, missed notifications, or other issues arising from incorrect contact information you provide at checkout.

When you place an Order on our Site, you are making an offer to purchase the Products at the price displayed, subject to these Terms. An Order is only accepted by us (forming a binding contract) once:

1. Payment is successfully processed by PayFast (for card/EFT payments), OR
2. We confirm receipt of your EFT payment (for manual EFT), OR
3. The courier accepts the parcel for delivery (for Cash on Delivery orders)

We reserve the right to refuse or cancel any Order at our discretion, including (without limitation):

• Orders suspected of fraud or unauthorized payment
• Orders to addresses we cannot deliver to (e.g. PO Boxes for COD)
• Orders for Products that are out of stock or discontinued
• Orders placed using invalid discount or referral codes

If we cancel your Order after payment, we will refund the full amount to your original payment method within 7 business days.

All prices on our Site are quoted in South African Rand (ZAR) and include 15% VAT where applicable. Prices are subject to change without notice. The price applicable to your Order is the price displayed at the moment you click "Place Order".

We make every effort to display Product prices and availability accurately. However, errors may occur. If we discover an error in the price of Products you have ordered, we will inform you as soon as possible and give you the option to:

• Confirm your Order at the correct price, OR
• Cancel your Order with a full refund

Discount codes and referral codes cannot be combined. We reserve the right to invalidate orders placed using expired, misused, or fraudulently obtained codes.

We accept the following payment methods:

• PayFast — Visa, Mastercard, instant EFT via Ozow, Masterpass, SnapScan, Mobicred
• Manual EFT — Direct bank transfer to our FNB/Capitec account (1-2 hour confirmation)
• Cash on Delivery (COD) — Pay the courier in cash on arrival (R30 surcharge)

Card payments are processed securely by PayFast (Pty) Ltd. We never see or store your card details. PayFast is PCI-DSS compliant and uses 3D Secure (Verified by Visa, Mastercard SecureCode) for all card transactions.

For Manual EFT, your Order will only be dispatched once we confirm receipt of funds in our bank account (typically 1-2 business hours, but can take up to 24 hours depending on your bank).

For COD orders, if you refuse to pay the courier on delivery, you will be liable for the return shipping cost (R75-R150) and may be banned from placing future COD orders.

We deliver to all 9 provinces of South Africa. Orders are dispatched from our suppliers' warehouses in Johannesburg, Cape Town, Durban, Pretoria, and Gqeberha within 24 hours of payment confirmation (Mon-Fri, excluding public holidays).

Estimated delivery times:

• Metro areas (JHB, CPT, DBN, PTA): 2-3 business days
• Regional towns: 3-5 business days
• Rural areas: 5-7 business days

Delivery is handled by The Courier Guy, Aramex, or PostNet (selected at our discretion based on your location). You will receive an SMS with a courier tracking number once your parcel is dispatched.

We are not liable for delivery delays caused by:

• Incorrect or incomplete delivery address provided by you
• Failed delivery attempts (customer not home)
• Force majeure events (weather, loadshedding, civil unrest, courier strikes)
• Public holidays and weekends

Shipping costs are calculated at checkout based on your order value. Orders over R500 qualify for FREE shipping within South Africa.

Our full Returns & Refunds Policy is available at /returns. The summary below is for quick reference — the full policy governs.

7-day return window from the date of delivery, in accordance with Section 56 of the Consumer Protection Act.

• Defective or wrong items: Full refund including return shipping
• Change of mind: 15% restocking fee, customer pays return shipping
• Non-returnable: Used personal care items (earbuds, ice rollers, etc.), damaged-by-misuse items

Refunds are processed to your original payment method within 7 business days of us receiving and inspecting the returned item. Total return processing time: 10-19 business days.

We warrant that Products sold on our Site will be of merchantable quality and fit for their intended purpose, as required by Section 55 of the CPA. If a Product is defective, please refer to our Returns Policy.

To the maximum extent permitted by South African law:

• Product images are for illustration purposes — actual products may vary slightly in colour, packaging, or design
• We do not warrant that Products will meet your specific requirements or that they are suitable for any particular purpose unless explicitly stated in the Product description
• Battery life, charging times, and performance specifications are based on manufacturer claims and may vary in real-world use
• We are not responsible for damage caused by misuse, unauthorized modification, or failure to follow Product instructions

To the maximum extent permitted by South African law, our total liability to you for any claim arising out of or relating to these Terms or your use of our Site shall not exceed the total amount you paid to us for the specific Product(s) giving rise to the claim.

We are not liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Delivery delays caused by third-party couriers or force majeure events
• Damages caused by misuse of Products contrary to instructions
• Loss or damage during return shipping (we recommend insuring returns)

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under South African law.

All content on our Site — including the ViralCart ZA logo, product descriptions, product images, layout, design, software, and the "ViralCart ZA" brand name — is the property of ViralCart ZA or our suppliers, and is protected by South African and international copyright, trademark, and IP laws.

You may not reproduce, copy, distribute, or create derivative works from our Site content without our prior written consent. Product reviews you submit become our property and may be used in marketing materials without further compensation to you.

If you have a dispute with us, please contact us first at support@theviralcart.shop. We commit to responding within 48 hours and attempting to resolve the dispute amicably.

If we cannot resolve the dispute within 30 days, either party may refer the matter to:

• The National Consumer Commission for CPA-related disputes (consumer.gov.za)
• The Western Cape Consumer Affairs Court or your local equivalent
• A recognised SA arbitration service (e.g. AFSA — Arbitration Foundation of Southern Africa)

These Terms are governed by the laws of the Republic of South Africa. Any legal action arising from these Terms shall be brought in the appropriate South African court having jurisdiction.

We may update these Terms from time to time to reflect changes in our business, legal requirements, or best practices. The "Last updated" date at the top of this page indicates when the Terms were last revised.

If we make material changes, we will notify customers who have placed orders in the previous 6 months via email. Continued use of our Site after changes take effect constitutes acceptance of the updated Terms.

If you have any questions about these Terms, please contact us:

We typically respond within 2 hours during business hours (Mon-Fri, 9am-6pm SAST).